artisanbox62.jpg

Frequently Asked Questions

Rachel Rochford Artisan Box

 

About

What is the Rachel Rochford Artisan Box?

The Rachel Rochford Artisan Box is a curated paper/cardboard box in which you will receive two pieces of unique handmade Rachel Rochford jewellery for $30USD. You will receive a box with products with the retail value of over $75USD.

What is the difference between a Rachel Rochford Artisan Box purchase and a regular online purchase?

With the Rachel Rochford Artisan Box you will save money on your purchase of Rachel Rochford jewellery and receive two unique pieces of Rachel Rochford jewellery.

With the Rachel Rochford Artisan Box Premium you will save money on your purchase of Rachel Rochford jewellery and be exposed to a different Entrepreneur’s product monthly.

What is the Rachel Rochford Artisan Box Premium?

Every month Rachel Rochford will partner with a different Entrepreneur, to deliver an artisan box filled with 100% handmade products. The Rachel Rochford Artisan Box Premium, will contain one or two pieces of unique handmade Rachel Rochford jewellery and one or two other curated handmade artisan product for $60USD. You will receive a box with products with the retail value of over $100USD.

 

Payment

Where can I order and pay for Rachel Rochford Artisan Boxes?

You can order and pay online at rachelrochford.com.

You can also order and pay for your box at UpMarket, which happens once a month.

The Entrepreneur of the month will also be taking orders and payments for the premium box in which they are featured.

What methods of payment can I use for the Rachel Rochford Artisan Boxes?

The website rachelrochford.com accepts VISA, Mastercard and American Express Credit Cards.

You can also pay using PayPal on rachelrochford.com.

If you pay via the Entrepreneur of the month, then cash is accepted. $385TTD or $60USD for the Rachel Rochford Artisan Box Premium.

If you pay via Rachel Rochford at UpMarket then cash is accepted. $385TTD or $60USD for the Rachel Rochford Artisan Box Premium.

Are there any hidden fees?    

If you are ordering a box within Trinidad and Tobago there are no hidden fees as shipping is free within Trinidad and Tobago. If you live outside of Trinidad and Tobago, the shipping fee will be included on top of the price of your box once your total order is under $100USD. If your order is over $100USD then shipping is free worldwide.

Can I sign up for just one box?

Yes you can sign up for just one box.

Do I have to order every time I want a box?

Yes, for now, you will have to order and pay every month for the box that you want.

Your credit card will not be automatically billed monthly.

 

Customizing

Am I able to choose the products that I receive in my box?

No, you cannot customize what you receive in your Rachel Rochford Artisan Box or Rachel Rochford Artisan Box Premium. However if you wish to order a customized piece of jewellery, you can email your request for a Bespoke piece of Rachel Rochford jewellery at info@rachelrochford.com.

Can I order a box as a gift for someone?

Yes you can order either of the boxes as a gift for someone. You can pay for the box and make sure to include the name and address of the person you wish the box to be delivered to as the shipping address.

 

Shipping

When can I expect my first box?

The box will be shipped within the first three weeks of every month. If you order and pay for a box after the 20th of a month you will receive the next month’s box.

Does the box ship worldwide?

Yes, both boxes ship worldwide with an additional shipping fee.

Do you offer free shipping?

Yes, free shipping is available within Trinidad and Tobago.

Free shipping is available worldwide with orders over $100USD.

 

Returns

What is your returns policy?

No returns or exchange on the items inside of the two boxes.

Can I return the items in the box if I don’t like them?

No the items inside of the two boxes cannot be returned. If you don’t like the products that you receive in your box you can re-gift the items to someone else.