Rachel Rochford jewellery is handmade in Trinidad and Tobago and can be shipped to virtually any address in the world.
Rachel Rochford jewellery purchased on rachelrochford.com will ship locally to Trinidad and Tobago, within 3-5 working days after payment is received.
Rachel Rochford jewellery purchased on rachelrochford.com will ship worldwide from Trinidad and Tobago, within one week after payment is received.
If you receive an incorrect or defective item you may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to re items from your order. You must state the order number as well as your name and address on the form with your return.
Provide a detailed description of the problem. If it is a problem on our part and you have a claim, please provide a copy of your receipt for your freight/ shipping charges if we have to reimburse them.
Without these details we will not be able to process your refund.