Shipping and Returns Policies

chain.jpg

SHIPPING POLICY

Rachel Rochford's artisan products are handmade in Trinidad and Tobago and can be shipped to virtually any address in the world.

Products purchased on rachelrochford.com will ship locally within Trinidad and Tobago, between 1-3 working days after confirmation of payment is received from either PayPal or First Citizens Bank.

Products purchased on rachelrochford.com will ship worldwide from Trinidad and Tobago, within 3-5 working days after confirmation of payment is received from either PayPal or First Citizens Bank.

 

RETURNS POLICY

If you receive an incorrect or defective item you may return most new, unworn items within 7 days of delivery for online store credit. 

You should expect to receive your online store credit within two weeks of giving your package to the return shipper, however, in many cases you will receive an online store credit quicker. This time period includes the transit time for us to receive your returned item from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to process your credit request (1-2 business days).

If you need to return an item, please CONTACT US with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You must state the order number as well as your name and address on the form with your return.

Provide a detailed description of the problem. If it is a problem on our part and you have a claim, please provide a copy of your receipt for your freight/ shipping charges if we have to reimburse them.

Without these details we will not be able to process your rachelrochford.com credit note.